Warranty Center

We would like to take this opportunity to outline a couple of important points regarding your warranty claim:

• Each manufacturer outlines their warranty coverage on the warranty card. Copies of these cards can be found on our websites under the Customer Service tab for your review.
• The bedding must have a Law Tag and must be free from any stain, burns, torn fabric, watermarks, or discoloration to qualify for a warranty return.
• Should your warranty claim be approved, you will have an in store credit for the purchase price of the defective product. At this time, we welcome you to come into our stores and reselect your new bedding. You may use this credit to purchase the equivalent bedding or you may decide to try a more luxurious model at additional cost. The manufacturer does require all King and Queen set MUST have center support(s). This can be a center leg and/or 5 hardwood slats.
• Should you need to utilize our delivery service to exchange the products, there will be a $50.00 delivery fee.
• Only defective merchandise will be replaced, this may lead to the fabric not matching if only once piece of the set is defective.
• If you are approved, please contact your local store to set-up an appointment with the Store Manager. The best times for individualized service is Monday through Friday.

Once we receive your request forms, please allow up to two weeks for us to contact you to schedule a service appointment. If you would like to expedite the process you can submit the form electronically or fax pages 4-9 to 304.586.3715 or 304-586-4442 upon completion. Should you need additional assistance, please contact us directly at 1-866-637-3778 Monday through Saturday from 8:30 a.m-6:00 pm. We look forward to helping you rest easy.

Sincerely,
iMS Customer Service